Privacy Policy

Keeping your information strictly secure.

We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.
 

Protecting Your Privacy

At Contrado Imaging Limited (referred to as CONTRADO the owner of the sites and activities), we are committed to protecting the privacy and security of our customers and site visitors. The CONTRADO team members understand how important privacy is. If you have any questions about how we Protect Your Privacy, contact us at dataprotection[at]contrado.com

For all our services, the data controller, the company that’s responsible for your privacy, is Contrado Imaging Limited.
 

How we use your information

We use your information in a few ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
 

Your name and contact details

How we use your name & contact details Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you.

Send you service messages by text, e-mail, such as order updates

We do this to perform our contract with you (so you can tell when your order is coming).

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission and you can opt out any time.

Fraud prevention and detection

To prevent and detect fraud against either you or CONTRADO – unfortunate but essential.

Showing you CONTRADO adverts as your browse the web

So you can see our latest products and deals.

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition.

 

Your payment information

This means your card’s security/CVV code. We don’t keep them, and we are PCI compliant though responsible banking partners.

How we use your payment information Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you.

Fraud prevention and detection

To prevent and detect fraud against either you or CONTRADO – unfortunate but essential.

 

Your contact history with us

What you’ve said to us, for example, over the phone, on chat, or on social media.

How we use your contact history Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, to provide our best service.

Train our staff

So that, when you contact us, you get the best possible customer service.

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items Why?

Selling you things

We’ve got to do this to perform our contract with you.

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you.

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition.

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience.

Protect our website

To prevent and detect fraud against either you or CONTRADO – unfortunate but essential and to meet our legal obligations about looking after your data.

 

Information from accounts you link to us

What we do if you link your Twitter, Instagram, Facebook or social accounts to us.

How we use information from accounts you link to us Why?

To enable you to upload files, log into our website simply and easily without having to create a specific account

To make it easier for you to use CONTRADO sites and purchase those items you want.

To provide product recommendations

So you can quickly spot relevant things.

 
Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Contrado, and you are unlikely to receive our optimal overall customer experience.

We also anonymise and aggregate analytical information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
 

Sharing your information

Marketing Messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
 

How to stop marketing messages from CONTRADO

You can stop receiving marketing messages from us at any time.

You can do this:

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as CONTRADO comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at CONTRADO, for example new designers).
 

How to stop marketing messages from CONTRADO Marketplace

Marketplace has a separate system for marketing preferences to our main CONTRADO website. All CONTRADO members have the option to receive marketing communications from Marketplace and/or selected third parties.

If you’re a seller, you will automatically receive a Marketplace newsletter, with content tailored to your store.

If you decide you no longer want Marketplace marketing communications, you can opt out by visiting My Details in the CONTRADO Marketplace website or you can click on the ‘unsubscribe’ link in any Marketplace email.
 

Seeing adverts for CONTRADO online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target CONTRADO banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of CONTRADO (for example, your CONTRADO search history, and the content you read on CONTRADO) or on CONTRADO banners or ads you have previously clicked on.
 

Keeping your information

We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
 

Your rights

You have a lot of rights relating to your personal information:

If you want to exercise your rights, have a complaint, or just have questions, please contact us.
 

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the CONTRADO website or other CONTRADO services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use CONTRADO.

CONTRADO cookies

We use cookies on our website.

Cookie Description

ASP.NET_SessionId

ASP session cookie. We use Microsoft's ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft's website: Visit the Microsoft website

cuplphotos

This cookie remembers if you visited our site previously and remembers your uploaded photo gallery.

customer.visit

This cookie remembers your previous visit. Expires: 2 months from last visit.

designInfo, optInfo

If you haven't used our website before or for certain time we will show you useful information to help you design your personalised product. Expires: 7 days

treeview

Preserves the state of site navigation.


3rd party cookies used on nz.bagsoflove.com

Apart from our cookies we also use 3rd party cookies from other websites such as social networks and web analytics & reporting. You can find information on what and how we use 3rd party cookies below:

Cookie Description

_utma, _utmb, _utmc, _utmz

Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services.

datr, lu, s, act, p, c_user, csm, xs, presence, sub

www.facebook.com cookies used to connect our services with your Facebook account at your permission.

NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS

plusone.google.com cookies used by Google Plus social network

guest_id, k, _twitter_sess

platform.twitter.com cookies used by Twitter website.

_pinterest_sess

pinterest.com cookie used by Pinterest website.

 
How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at dataprotection[at]contrado.com or else through Customer Care via the CONTRADO website. Or if you’d like to, you can write to us at:

Contrado Imaging Limited
Unit 7 Space Business Park
Abbey Road, Park Royal
London NW10 7SU
UK

 
v1.1uk / 21.05.2018